Sunday, October 7, 2012

Sunday Gratitude #8


Today I am grateful for CrashPlan (and for The Digi Show that first introduced me to their service)!

Yesterday our hard drive died. About a week ago, it didn’t turn on at first. That was the only sign of impending doom, and I wish I had been more proactive then. We have never had a hard drive or even an EHD fail (though my laptop had a virus just this summer). Brian had agreed to take the boys out for the morning so I could get three galleries finished. Instead I spent the entire day on the phone with Dell.

I photographed two newborns this week and had yet to back up those photos to my EHD. I know---foolish. I was feeling nauseous, even though I’ve been using CrashPlan for at least six months now. I’d never had to recover anything and wasn’t sure how it would work. Sometimes our family will click “sleep” while CrashPlan is uploading to make the internet faster and huge folders can take a while to upload---so my stomach was in a knot as I called their customer service.

I had already been on the computer and phone all day, running virus scans and hard drive tests. I was completely fried and couldn’t follow simple directions at this point. The Crash Plan customer service rep walked me through downloading their free software onto my lap top, logging into my account (I subscribe to the CrashPlan+ that isn’t free), finding the three huge files that weren’t on my local back up, and downloading them.

We’ve all dealt with bad customer service, right? And when you are already fried and stressed? Well, this was the opposite. Their rep was so patient with me, understood my anxiousness and assured me that he’d stay on the line until the whole process was done.

I have no affiliation or incentive program with Crash Plan, and I’m sure there are other great off-site back-up services out there.  I’m about to head out of town, lots of things due before I do, and a new hard-drive won’t be here in time. But thanks to weekly backing up to an external hard-drive, and immediate (that’s the key part) and automatic (that’s key too, because humans are…human!) backing up by Crash Plan, all is well.

Alleluia! Giving thanks today for technology, good recommendations, and especially for great customer service!

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